FAQ

 

•  What is the waiting time?

 

Orders are processed every Sunday. After processing, please allow 4–6 business days for delivery before we receive your hair.

 

Once we have received your hair and your order is ready for shipment, you will receive a confirmation email with a Track & Trace code so you can track your package.

 

The estimated delivery times after shipment are as follows:

• The Netherlands: 1–3 business days (via PostNL)

• Europe: 8–11 business days

• Outside Europe: 9–15 business days (maximum)

 

Please note: the stated delivery times are indicative and may vary in exceptional cases.

 

• How long does hair last?

The lifespan of hair depends on the type and care:

• 1–2 years  Chemically treated virgin hair bundles

• 2–3.5 years  100% unprocessed hair bundles

 

With proper care, hair can last even longer

 

 How do I choose the right hair bundles?

 

Not sure which texture suits you best? We’re happy to help you personally.

 

Send us a message via WhatsApp with:

• A clear photo of your own hair

• Your questions or requests

 

Based on this, we’ll give you appropriate and honest advice, so you can order with confidence.

 

What is your return policy?

 

Due to hygiene regulations, we have a strict no-return & no-refund policy.

 

Hair bundles cannot be returned or refunded. Therefore, if you have any doubts, we recommend that you always contact us first for advice.